A Legal Disclaimer

Return & Refund Policy

Effective Date: September 28, 2026

NAFA International LLC is committed to providing quality products and reliable customer service. This policy explains our general requirements for returns, exchanges, and refunds.

1. Returns

Eligible merchandise may be returned within 30 calendar days of delivery, unless the product listing, invoice, or written agreement states otherwise.

To qualify for a return, the item generally must:

• Be unused and in resalable condition;

• Include the original packaging, accessories, and components;

• Include valid proof of purchase; and

• Not be identified as Final Sale or Non-Returnable.

Returned merchandise may be inspected before a refund or exchange is approved.

2. Electronics & Technology Products

Phones, computers, tablets, televisions, watches, and other electronic products may have additional return requirements.

Before returning an electronic device, customers must remove personal information, accounts, passwords, activation locks, and tracking services and, when applicable, restore the device to factory settings.

Opened, activated, used, damaged, or materially altered electronics may be subject to additional restrictions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and photographs or other information requested by our customer-service team.

Depending on the circumstances, NAFA International may provide a replacement, repair, refund, or another appropriate resolution.

Please keep the original packaging and merchandise until the issue has been reviewed.

4. Change-of-Mind Returns

For eligible change-of-mind returns, the customer is generally responsible for return shipping.

Original shipping charges are generally non-refundable unless the return results from an error by NAFA International or applicable law requires otherwise.

Any applicable restocking or handling fee will be disclosed before the return is processed.

5. Non-Returnable Items

Certain merchandise may be non-returnable, including:

• Final-sale or clearance items identified as non-returnable;

• Customized or specially ordered products;

• Used or “as-is” merchandise;

• Products that have been materially damaged or altered;

• Certain opened or activated electronics; and

• Products subject to manufacturer-specific restrictions.

Applicable restrictions will be disclosed at the time of purchase whenever possible.

6. International & Export Orders

International and export orders may be subject to additional terms.

Unless otherwise agreed in writing, customers are responsible for applicable customs duties, taxes, brokerage fees, import charges, and international return shipping costs.

Certain export or specially arranged orders may be final sale.

Customers are responsible for confirming that products can legally be imported into the destination country.

7. Return Authorization

Please contact NAFA International before sending any merchandise back.

We may provide a Return Authorization number and specific return instructions.

Unauthorized returns may be delayed or refused.

8. Refunds

Approved refunds are generally issued to the original payment method after the returned merchandise has been received and, when necessary, inspected.

Refund processing times may vary depending on the payment provider or financial institution.

Original shipping charges are generally not refundable unless required by applicable law or the return is due to an error by NAFA International.

9. Exchanges

Eligible products may be exchanged for the same or another available product, subject to product availability, condition, price differences, and applicable restrictions.

If a replacement is unavailable, NAFA International may offer a refund or another appropriate resolution.

10. Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Cancellation is not guaranteed once an order has been processed, shipped, exported, or committed to fulfillment.

11. Manufacturer Warranty

Some products may be covered by a manufacturer's warranty. After the applicable NAFA International return period, customers may be directed to the manufacturer for warranty service.

Manufacturer warranties are subject to the manufacturer's terms and conditions.

12. Contact Us

For questions about returns, exchanges, or refunds, please contact:

NAFA International LLC PO Box 291180 Columbia, SC 29229 Phone: 888-400-3096 Email: c-support@nafainternationalllc.com

Website: nafainternationalllc.com

Important Notice

This policy establishes NAFA International LLC's general return procedures. It does not limit any rights or remedies provided to customers under applicable federal, state, or local law. Where applicable law provides greater customer rights, NAFA International LLC will comply with those requirements.